CRM and Client Relationships Coordinator

We’re looking for a highly organized and detail-oriented CRM & Client Relationships Coordinator to oversee the consistency and optimization of MTE’s CRM platform. This role is critical to maintaining the integrity and functionality of our system and supporting our business development, marketing, and growth teams in achieving company-wide objectives.

As the CRM & Client Relationships Coordinator, you will be the go-to resource for content management, data quality, and process improvement. You will help ensure our CRM is a reliable, centralized source of business intelligence and client relationship information—supporting everything from lead tracking and client reporting to strategic planning and growth forecasting.

MTE Consultants is a multidisciplinary engineering firm that has been shaping Ontario since 1985 with offices in Kitchener, Burlington, Toronto, London and Stratford. Our services include civil and structural engineering, building and environmental science, geotechnical engineering, and land surveying.

As a 100% employee-owned company, our growth is driven by our commitment to client satisfaction and shared accountability. We collaborate with clients to enhance the communities where our friends, families, and neighbours live and work.

Responsibilities

• Assist with initial set-up and maintain the content in our CRM system, ensuring data is consistent, accurate, and up to date
• Implement and refine processes that enhance the usability, adoption, and impact of the CRM across teams
• Lead or support CRM implementation projects including requirements gathering, documentation, configuration, and execution
• Support the build out of dashboards, reports and workflows to help teams access relevant data and drive smarter decision-making
• Collaborate closely with marketing, business development, and growth teams to support reporting needs, administrative tasks, and performance tracking
• Gain an understanding of MTE’s clients and business structure to ensure the CRM accurately reflects key relationships and market segments
• Train and support staff in effective CRM usage, driving adoption and consistent data entry practices
• Manage and maintain the content library for marketing and proposals, ensuring data is accurate and up to date

Requirements

• College Diploma or University Degree in Marketing, Business Development, Project Management, and/or Data Management
• 1-3 years of experience in CRM administration or a similar content or data library management role (or equivalent)
• Strong understanding of CRM systems and database best practices experience with Microsoft Dynamics 360 is a strong asset
• Proven experience managing projects from intake to execution
• Client-focused mindset, with an understanding of how CRM data supports positive client experiences and long-term relationships
• Ability to maintain and enhance client relationship data to support service delivery
• A self-motivated, solution-oriented approach with the ability to work independently in a fast-paced environment
• Strong interpersonal and communication skills; able to collaborate across departments and deliver process training/support
• Familiarity with business development, marketing, or operations in a professional services or consulting environment is an asset
• Detail-oriented and highly organized, with a strong focus on data accuracy and consistency
• A team player who can manage multiple priorities and workflows, and meet deadlines
• Curious, adaptable, and eager to learn

What we offer

• 100% Employee-Owned firm with opportunities for you to purchase shares
• Competitive compensation, benefits, RRSP matching, Wellness Spending Account and performance bonuses
• Training and professional development opportunities
• Reimbursement for annual professional memberships
• Flexible work environment and work-life balance
• Collaborative culture
• The opportunity to participate in various Social Committee events and community focused initiatives

Salary Range

$55,000 – $65,000 per year base salary, plus benefits

Annual salary will be based on individual education, qualifications, and relevant work experience.

We thank all applicants; however, only those selected for an interview will be contacted. No Agencies, please.               

MTE Consultants will accommodate the needs of qualified applicants under AODA legislation in all parts of the hiring process.  Should accommodation be required, please notify our Human Resources department at hr@mte85.com.